2016 Q1 Newsletter

March 7, 2016

A Day in the Life of Thomas Glassenhart

Thomas Glassenhart

Here are the questions we asked Thomas:

How long have you worked at JATO?

I have worked for JATO for over 16 years. I started as a System Trainer for JATO in Germany and later was responsible for training across Europe. I have been in my current position as Customer Service Manager for Europe for 2 years.

What are the main tasks you do in an average day at JATO?

As the Customer Services Manager for Europe I help to coordinate the Customer Support and Training Team across the region, as well as defining and monitoring support and training processes. I make sure relevant information is communicated between all support and training staff in the different markets, I also work hard to prioritise support cases with JATO Head Office.

What is the most difficult part of your role?

JATO has a wide range of different products, datasets and customers in many different markets. In my role I’m responsible for support and training in all European markets, for all products both internal and external. So the breadth of my responsibility makes the role challenging, but of course very varied and interesting too.

What do you like best about your job?

No two days are the same; each provides new challenges in a very international environment. In a typical day in customer services, we are required to provide technical resolutions or answer questions from our customers. It’s my role to investigate and work with colleagues to find solutions that help our customers to do their job successfully. So in many ways my job is to make colleagues and clients happy, which is very rewarding.

What is your proudest achievement from working at JATO?

I feel proud that some of the suggestions I made in the past have been implemented across JATO’s solutions. These improvements help our customers to complete certain tasks better and faster. There have also been some instances where I’ve helped customers to define their methods and processes based on JATO data and solutions, so that they were able to complete their analysis more efficiently.