Support Contacts
To contact a JATO Customer Support representative, please connect to JATO Support Centre. Open a support case for any enquiries you have about JATO Solutions or Data. You can also search for knowledge articles to get answers to frequently asked questions or book a training directly. The online Support Centre is available to you 24/7.
Your cases are handled by a local support representative and you will be able to track progress of your request in a transparent way. In average, we respond in 8 business hours, and we resolve your case in 3 working days.
This delay may vary depending on your case priority. If you wish more details on our full levels of services, please contact us.
Alternatively, you can reach your nearest JATO Support contacts by email:
| Country | Local Business Timings (Monday to Friday) | Support Languages Spoken | E-mail Address |
|---|---|---|---|
| Algeria | 9:00 - 17:00 | Arabic, French, English | algeria.support@jato.com |
| Argentina | 8:30 - 17:00 | Spanish, English | argentina.support@jato.com |
| Australia | 9:00 - 18:00 | English | australia.support@jato.com |
| Austria | 9:00 - 17:00 | German, English | austria.support@jato.com |
| Belgium | 9:00 - 17:00 | English | belgium.support@jato.com |
| Brazil | 8:30 - 17:00 | Portuguese, English | brazil.support@jato.com |
| Canada | 8:30 - 17:00 | English | canada.support@jato.com |
| Canary Islands | 9:00 - 19:00 | Spanish, English | canaryislands.support@jato.com |
| Chile | 8:30 - 17:00 | Spanish, English | chile.support@jato.com |
| China | 9:00 - 18:00 | Mandarin, English | china.support@jato.com |
| Croatia | 9:00 - 17:00 | English, German, Czech, Slovak | croatia.support@jato.com |
| Czech Republic | 9:00 - 17:00 | Czech, Slovak, English | czechrepublic.support@jato.com |
| Denmark | 9:00 - 17:00 | English, Danish | denmark.support@jato.com |
| Finland | 8:00 - 17:00 | English, Finnish | finland.support@jato.com |
| France | 9:00 - 18:00 (Monday to Thursday), 09:00 - 16:15 (Friday) |
French, English | france.support@jato.com |
| Germany | 9:00 - 17:00 | German, English | germany.support@jato.com |
| Great Britain | 9:00 - 17:00 | English | greatbritain.support@jato.com |
| Greece | 9:00 - 18.00 | English | greece.support@jato.com |
| Hungary | 9:00 - 18.00 | English | hungary.support@jato.com |
| India | 9:00 - 18:00 | English, Hindi, Tamil | india.support@jato.com |
| Indonesia | 9:00 - 17:00 | English | indonesia.support@jato.com |
| Ireland | 9:00 - 18:00 | English | ireland.support@jato.com |
| Israel | 8:00 - 17:00 | English | israel.support@jato.com |
| Italy | 9:00 - 13:00, 14:00 - 18:00 |
Italian, English | italy.support@jato.com |
| Japan | 9:00 - 18:00 | Japanese, English | japan.support@jato.com |
| Korea | 9:00 - 17:00 | Korean, English | korea.support@jato.com |
| Malaysia | 9:00 - 17:00 | English | malaysia.support@jato.com |
| Mexico | 8:30 - 17:00 | Spanish, English | mexico.support@jato.com |
| Morocco | 9:00 - 18:00 | Arabic, French, English | morocco.support@jato.com |
| Netherlands | 9:00 - 17:00 | English | netherlands.support@jato.com |
| New Zealand | 9:00 - 18:00 | English | newzealand.support@jato.com |
| Norway | 9:00 - 17:00 | English, Swedish, Norwegian | norway.support@jato.com |
| Poland | 9:00 - 17:00 | English | poland.support@jato.com |
| Portugal | 8:00 - 17:00 (Monday to Thursday), 08:00 - 14:00 (Friday) |
Portuguese, English | portugal.support@jato.com |
| Puerto Rico | 8:30 - 17:00 | Spanish, English | puertorico.support@jato.com |
| Romania | 9:00 - 17:00 | English | romania.support@jato.com |
| Saudi Arabia | 9:00 - 17:00 | Arabic, English | ksa.support@jato.com |
| Singapore | 9:00 - 17:00 | English | singapore.support@jato.com |
| Slovakia | 9:00 - 17:00 | Slovak, Czech, English, German | slovakia.support@jato.com |
| Slovenia | 9:00 - 17:00 | English, German, Czech, Slovak | slovenia.support@jato.com |
| South Africa | 8:30 - 17:30 | English | southafrica.support@jato.com |
| Spain | 9:00 - 18:00 (Monday to Thursday), 09:00 - 15:00 (Friday) |
Spanish, English | spain.support@jato.com |
| Sweden | 9:00 - 17:00 | English, Swedish | sweden.support@jato.com |
| Switzerland | 9:00 - 17:00 | English, French, German, Italian | switzerland.support@jato.com |
| Taiwan | 9:00 - 17:00 | English | taiwan.support@jato.com |
| Thailand | 9:30 - 17:30 | English | thailand.support@jato.com |
| Turkey | 9:00 - 18:00 | Turkish, English | turkey.support@jato.com |
| Ukraine | 9:00 - 17:00 | English | ukraine.support@jato.com |
| United Arab Emirates | 9:00 - 17:00 | Arabic, English | uae.support@jato.com |
| USA | 8:30 - 17:00 | English | usa.support@jato.com |
| Vietnam | 9:00 - 17:00 | English | vietnam.support@jato.com |