A day in the life of a Trainer – Michael Dücker
How long have you worked at JATO?
One year and nine month. I started as Trainer for Germany to support Thomas Glassenhart. Since January 2014, I am responsible for Training in Central Europe.
What are the main tasks you do in an average day at JATO?
The main task of my daily work is to be in touch with our customers, acquire, prepare, and deliver training. Being able to use our software correctly and efficient is crucial in case of getting the right information to the right time. Nevertheless, next to the training I help our customers to resolve upcoming questions within their daily work regarding our software solutions (V4, JATO Net, TCO…).
Additionally, I am in regular contact with the sales, support and research team to get an overview of our customers, their needs and our internal data development. Due to this consistent exchange of information, I am also involved in developing and performing business analysis and further reporting for our customers.
How often do you deliver training to customers? Is this usually on site, online etc.?
Counting together all different types of training offered, I deliver training at least two full days a week to our customers, but at peak times it can be up to every day. Depending on the location of the customers the V4 training is either in our German office in Limburg or onsite. As the V4 system is more complex it needs time for customers to understand all of the functionalities, which makes it necessary to deliver it face to face. Next to the V4 training sessions it is also common to offer short online webinars to discuss urgent questions or specific tools like JATO Net. These sessions are either scheduled by the regional training team or directly discussed with the customer.
What is the most difficult part of your role?
The most difficult party of my job is to match the expectations of the customers. Having multiple people in one session with different levels of knowledge makes it hard to match all the expectations regarding content, level of detail or the duration of the training. It is crucial to show them how our solutions can help them make their life easier; get the information of the relevant markets and competitors, to extract the maximum power of JATO products. Here, in some cases, showing additional solutions we offer is important to create new sales opportunities.
What do you like best about your job?
There are three things to be mentioned. First, the on-going interaction with our customers is very interesting and also helps me to better understand their needs how they look at the markets. Second, helping customers really simplify their daily business and get direct feedback makes this job special. The last thing needs to be mentioned is good collaboration with my research, support and sales colleagues, which improves the level of customer satisfaction due to well-adjusted and individual training possibilities.
What is your proudest achievement from working at JATO?
Thinking about my achievements, the one I would highlight is the analysis and reporting contract we could gain from Daimler NSC Germany. With effort of my sales colleagues and support of the research team, we now offer them special adjusted analysis matching their needs which gives us a good opportunity in gaining more knowledge in performing analysis for further customers and shows the strengths JATO has in working as a team and the solutions we can create next to our software products.